Terms and Conditions

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not wish to use the website. Please keep in mind that all pieces are made in small batches. Please note that Pre-order pieces take approximately two weeks to create and ship. All "Ready To Ship" pieces are shipped within three business days. If you live in Trieste we can arrange a meeting to pick up your order. If you are interested in something that is currently out of stock, please email for more details. Thank you and happy shopping!

Shipping

We ship to Italy and EU. If your country is not in the following list please contact us via e-mail

Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lituania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom

At Checkout we need your Mobile Phone number as you will receive an SMS with shipping and delivery info

Refunds and returns

We will exchange an item if required if it is returned in the exact same condition and packaging it was delivered in and within 14 days of purchase. All items are thoroughly checked prior to shipping so we will not refund items deemed faulty if we believe they weren't sent out that way, otherwise it will be at our discretion. Any returns must be paid in full by the sender.

Payments

Payments on our site are processed using Paypal, a secure and trusted online payment gateway. Paypal has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Learn more about Paypal users' agreements.

Contact us

Questions about our Terms of Service and Privacy Policy should be emailed to us at info@profilobassofanzine.com.

Links

Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. We are also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.